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Wednesday, February 7 • 10:45am - 12:15pm
Running a Student Led Help Desk

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Middleton High School Tech Ninjas run a student-led IT help desk at Middleton High School. Ninjas assist fellow students with IT issues and assist in training students and staff in technology needs. They troubleshoot various computer issues, as well as assist with maintenance and repairs of all Chromebooks in our school district. In this session we will share how our Help Desk works and how you can implement a Help Desk at your school.


Heather Balaam

IT Help Desk Coordinator, Middleton High School
Heather Balaam is the Middleton High School Help Desk Coordinator. She has been in education, supporting student learning in technology since 2018.
avatar for Sarah Thompson

Sarah Thompson

Instructional Specialist, Middleton High School
Sarah Thompson is an Instructional Specialist. Her career in education began in 1993 teaching English in Middleton, Idaho. She works with technology integration and supports instructional practices throughout the district.

Wednesday February 7, 2024 10:45am - 12:15pm MST
410B 850 W Front St, Boise, ID 83702
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