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Wednesday, February 7 • 1:15pm - 2:00pm
Using Surveys to Improve Customer Satisfaction

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This presentation explores the integration of surveys to boost customer satisfaction in IT service delivery. Covering key aspects in 45 minutes, we'll outline survey design strategies, feedback analysis techniques, and closed-loop feedback management. We'll also emphasize performance metrics, showcase IDLA surveys, and touch on data privacy considerations. Attendees will leave with practical insights on implementing surveys for immediate impact.

avatar for Lew Huskey

Lew Huskey

Technical Support Manager, Idaho Digital Learning Academy
Lew Huskey has spent 25 years in IT, including the last 10 as the IDLA Technical Support Manager.
avatar for Heather Anderson

Heather Anderson

Technical Support Specialist, Idaho Digital Learning Academy
Heather Anderson taught K-8 students at West Ada and Gem Prep, and then moved into IT. She served as the LMS and Online Curriculum Manager at Gem Prep before joining IDLA as a Technical Support Specialist.

Wednesday February 7, 2024 1:15pm - 2:00pm MST
420B 850 W Front St, Boise, ID 83702
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